Perilady.com

You have no items in your shopping cart.

Subtotal: $0.00
Search:

Help & FAQs

1.Do you have a physical store in any country?

No. we only accept orders and payments online.

2.Can I get some coupon?

To register on our website, you become eligible for special offers, discounts, free gifts, or even a free dress. Visit our website and check your email by subscribing our latest news often to stay updated on these special offers.

3.What kind of payments do you accept?

Only Paypal and Western Union.

4.How do I place an order?

To place your order:
●Add the desired item and quantity to your cart
●Click the shopping cart icon.
●Review your order and click Continue Checkout.
●Sign in or Register.
● Confirm your shipping details and payment method, click Continue Checkout.

5.I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.

6.When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding the shipping time. Currently it takes 13-18 days to make wedding dresses and 10-15 days to make other dresses. You can check the tailoring period on the product page. The shipping time depends on the shipping method. The fastest shipping - expedited shipping, takes 3-6 days. Standard shipping takes 5-8 days, and Super saver shipping (only for items under $50) takes 15-30 days.

7.What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself.
To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

8.Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

9.Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive.

10.How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

11. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat now or email us.

12.Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

13.Can I change my shipping address?

You can only change the shipping address while your order is still in production. Please chat now or email us. Or you can send your correct shipping address to our representative. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.

Once your order has been shipped, we cannot change the delivery address nor delivery options.

LiveZilla Live Chat Software